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on a positive impact

Measuring the quality of services to provide continuous improvement of care

Côte d’Ivoire was once one of the most prosperous countries in Africa, but over the last decades the prosperity of the area has declined and in 2016 it was listed 172 out of 188 countries on the Human Development Index.

Today, 1.1 million children are orphaned, often growing up without any support, leaving them struggling to survive as street children in the country’s urban centres and vulnerable to exploitation*. 

SOS Children’s Villages has been supporting children and young people in Côte d’Ivoire since 1962, providing care, education and health services for children who have lost or who are at risk of losing parental care. The village in Abobo was the first SOS Children’s Village on the African continent. Today, there are three SOS Children’s Villages in different areas in the country in operation, giving children a safe place they can call home.

Wilma Erhardt, Head of Health Economics & Outcomes Research at Janssen Germany is a 2018 J&J employee working on a six-month secondment at SOS Children’s Village Côte d’Ivoire – a new location for the Secondment Program.

The role

Wilma’s role is to support the development of quality processes and tools to monitor quality in SOS Children’s Villages Côte d’Ivoire. She is tasked with developing and implementing a quality management system, including the relevant processes, in close cooperation with the NGO. She will also work to strengthen the national association’s continuous quality improvements within its program portfolio.

“I really want to develop myself and to contribute something back to society,” says Wilma, “that is why I applied for this secondment role. I know this experience will be very different from everything I have done so far. I have great respect for the emotional challenges I might face, especially experiencing the children’s situation first hand, but this will make me even more determined to deliver an impact in the six months I am there.”

She continues, “It’s really important to measure the impact of these programs and evaluate how effective they are so that they can be continuously improved. That is why I am excited to have the opportunity to be working on the development of quality processes that will capture and measure the impact being made.”

“This experience will stay with me for my entire life. I am sure it will have an immense impact on me professionally and personally and I hope to discover new things about myself along the way.”

*Source: SOS Children’s Villages International

More information on the Secondment Program can be found here